Every member of the Dr HVAC team is a dedicated professional who is committed to providing you with the best possible service. It’s the Dr HVAC way to go above and beyond the call of duty, as you’ll read in some of the stories below.
When you open your door to one of our technicians, you can feel confident that you’re getting a licensed professional – and a nice guy. All of our technicians must have their Gas Fitter 2 license (or better), a great attitude, and pass a criminal background check before we hire them.
The Learning Never Stops
Our entire team has made a commitment to ongoing learning to keep pace as technology improves. We do this in several ways:
We have weekly meetings to to share knowledge and ensure everyone is up to date with the latest processes.
- We visit our manufacturers to take courses and workshops.
- We encourage our technicians to take time out to study for additional licenses and certifications.
- We know that to be the best, we must always keep raising the bar higher each and every day.
Do you want to be a part of a team like this?
Dr HVAC is growing and we’re looking for great people. If you’re interested in a career in HVAC, you can see our available positions here.
Here are some of the great technicians we’re proud to have on our team.
Erich graduated from George Brown College’s 3-year HVAC Technology program with Honours. He has his Gas Fitter 2, ODP, Residential Air System Design, Residential Heat Loss/Gain, Small Commercial System, and Small Commercial Heat Loss/Gain licenses.
He’s been a heating and cooling professional since January 2013, and was drawn to HVAC because he loves problem solving and troubleshooting. He loves the friendly, helpful atmosphere at Dr HVAC, where everyone always lends a hand.
Erich has two favourite stories about helping customers. “I was doing some maintenance on a furnace, and the customer’s 6-year old son was really curious about what was inside the furnace, because I had it opened up. With the parents’ permission, I let him watch what I was doing and answered his questions. He was really excited about the flames!”
“There was another time – a really cold night last winter, and at about 2 AM I got a call about a broken furnace. I realized that I didn’t have a part for their venter motor. That motor is critical for removing toxic gases from the home, and I could not start the furnace without it. There were kids in the home, and I just couldn’t let it wait until the next morning. So I went out to the truck and called wherever I could to get the part, and found someone who was open and had what I needed. Within an hour, I drove back to the home with the part and fixed the furnace.”
When he’s not helping customers, Erich is a pitching coach for minor league baseball.
Mike has been working in the HVAC (heating, ventilation and air conditioning) trade since 2006. Educated at George Brown and Humber colleges, he holds a Gas Fitter Level 1 license, and ODP (Ozone Depletion) and Fall Arrest certificates. He is part way through his 313A Refrigeration Mechanic Apprenticeship. Once that’s completed and he’s passed the exam, he will be qualified to design complex commercial cooling systems.
He has always loved installing equipment and fixing things, so becoming an HVAC technician was a natural career choice. One of his favourite things about working at DR HVAC is that “you’re encouraged to do what you’re best at and enjoy the most”.
When asked if he had any stories about helping customers, he said, “Last February, I drove for an hour out to Whitby at 3 AM. The customer had called several companies, but no one would help him because it was so far away. It was a really cold night, about -20 or -25 degrees, and his furnace had broken down. He was really happy that I got his heat going again.”
What is his favourite part about being an HVAC technician? “I love fixing things as fast as possible, because that makes our customers really happy. You can walk away feeling good knowing you’ve helped someone.”
Mike is engaged, and enjoys fly fishing on his days off. He also loves playing with his dog Maya.
Tom is a veteran of the HVAC industry, having started his first job in 2002. He recently celebrated his 10-year anniversary of obtaining his Gas Fitter Level 2 license. He also has a 313A Refrigeration Mechanic and multiple certifications from heating and cooling equipment manufacturers. He was educated at George Brown College.
As someone who loves to learn new things, Tom fits right in at Dr HVAC. “Just because I’ve been doing this a long time, doesn’t mean I know everything. In fact, there are always lots of new things to learn. That’s why I love working at Dr HVAC, because the people are so great about sharing new things. At the other companies I’ve worked at, they don’t share information because everyone’s too afraid their jobs will get stolen.”
Tom loves the feeling he gets from helping people. “Just last night, I fixed a gentleman’s air conditioner for him. The fix was easy, but he was so appreciative that it really put a smile on my face.”
He also enjoys educating his customers. “Most homeowners don’t really know much about what’s going on in their house. I like explaining how things work, and what they should do or not do to help their equipment last longer and save more money.”
In his free time, Tom enjoys composing electronic music, and skiing in winter.
Sean is a more recent member of our team, but that doesn’t mean he’s new to the industry. He previously worked in the commercial refrigeration and mechanical field before getting his Gas Fitter’s license and joining the Dr. HVAC family.
Dr. HVAC was a natural fit for Sean, who is always looking to learn and help people with his experience and knowledge. “Liking the place you work is important. I like that I can take the things I’ve learned and help people, creating resolutions to their problems.”
Sean is very customer-focused. He won’t even ring the doorbell if he suspects it might disturb a sleeping occupant of the house. Respect for the home and homeowner starts before he even walks through the door.
Sean’s love of solving customer problems has made for some great experiences. “There was a lady who was without an air conditioner on a weekend, and she needed emergency service because she had an event coming up. I was able to get there in less than an hour and fix it with parts I had on my truck. She was pleased, and really liked that part of our service response program involves sending a picture of the technician along with our email or text confirming the details of the appointment. Knowing what I looked like before I got there made her feel more comfortable. She ended up leaving two reviews, which makes me feel good because I know reviews help our company, and it’s nice to know people are happy with what I do.”
When not solving problems, Sean enjoys participating in our team-bonding activities, like the Big Brother Big Sister Fundraiser.
Rob became familiar with the HVAC business when he was just 16 years old thanks to spending time with his grandfather. Now a technician with a degree from the North American Trade School and over 10 years of experience, Rob is thrilled to be a part of the Dr. HVAC family.
“It’s a relaxed crew,” he said of the team. Everyone is working hard, but, “there’s so much patience. No one is overwhelmed.” For Rob, this makes a huge difference when it comes to the work environment.
Rob is an installer on our team. “Everyone is usually happy to see me,” he laughs, adding that his truck pulling up is a sign to many people that they’re going to have heat or air conditioning again.
“A lot of the times their unit has totally given out, and I’m the one bringing in the new unit and getting everything on again.”
As someone who goes into the homes of customers, Rob finds that many are happy to have someone who is respectful and professional. “A couple people even tell me I’m nice to talk to and get along with,” he says.
In his spare time, Rob is with his kids. They keep him busy, but very happy.
Bruna is our Home Comfort Expert. She’s the friendly face who comes to your home to take measurements, photographs, and give you a professional presentation of your options. “I do everything to take care of your home needs,” she explains.
Bruna has a background in customer service and sales, and spends a lot of time training as part of the Dr. HVAC team. She goes on ride-alongs with our technicians and takes training sessions whenever she can.
At other companies, Bruna was always receiving customer complaints. What she likes about Dr. HVAC is that she’s always getting compliments on the services we provide. “I like the positive feedback; I’ve built a lot of positive relationships with clients,” she says.
It’s not just the clients that make Bruna happy to be here. “Dr. HVAC has helped me fulfill my potential. I never thought I could do what I’m doing now, and I know I want to keep doing this far into the future.”
When asked whether she had any customer stories, Bruna had trouble picking just one. “There are so many situations where clients are grateful; one man was so happy he was getting his furnace the next day he invited me to stay for dinner!”
“I love that I can build these relationships, and build trust and faith in Dr. HVAC,” she says.
When not helping clients, Bruna stays busy with running, yoga, reading, and her favourite home and garden television shows.
Megan is one of our amazing customer service representatives. “I’m the one who helps book appointments,” she explains.
Megan graduated from Humber college with a diploma in Hospitality, and has put it to good use ever since. “I’ve only ever worked in customer service,” she says.
She describes coming to work for Dr. HVAC as fate, as it’s a job that suits her perfectly. “I like working here because you know that everyone actually cares; they’re genuine people,” she explains. “And when we can help people, that just makes my day,” she says.
Often the first team member to speak to clients, Megan has heard a lot of terrible situations where people are stuck without heat or air conditioning, in a total panic because they don’t know what to do. That’s where Megan comes in.
“There was one woman at home with her 2 young kids, and her home had no heat. She didn’t know what to do. I managed to get her an appointment really quickly so she wasn’t without heat for very long,” Megan remembers.
When not helping Dr. HVAC customers, Megan spends a lot of time with her family, and especially enjoys entertaining her nephew.
As the owner of Dr HVAC, Brendon has plenty of work on his plate. But he still loves visiting his customers in the field when he can.
Brendon was educated at Turner Fenton, Humber College and George Brown college. He is licensed as a Gas Fitter Level 1, ODP, and 313A Refrigeration Mechanic. He is certified to install Gastite, in System 636TM PVC Flue Gas Venting Systems, in Workplace Hazardous Materials Information System (WHMIS), and multiple other safety certifications. He also has multiple manufacturer’s installation certifications including Trane and Mitsubishi.
Brendon is passionate about community involvement, especially charities that help youth at risk. As a personal project, he is helping a university team develop a new kind of cooling unit for large computer rooms that uses minimal energy.
Evelyn and Colleen, Our Customer Service Team
Giving you a great feeling about Dr HVAC is the job of every single member of the Dr HVAC team. But there are two customer service heroes that answer your calls and help our technicians arrive at your door on time. Evelyn and Colleen work hard to make sure that our entire operation runs smoothly.
WHAT TO EXPECT FROM A DR HVAC SERVICE APPOINTMENT
Before your appointment, we will send you a photo of your technician so that you know who will be taking care of your heating and cooling equipment. Our “people-friendly” service means:
We come prepared in an official Dr HVAC van with the logo proudly showing on the side.
We arrive in a clean uniform with the DR HVAC logo and the technician’s name on it.
We keep your home clean by wearing shoe covers and putting down protective tarps in your home if needed.
We explain the full cost up front, so there are no surprise fees or hourly rates.
There is never any pressure to buy anything. We will happily explain the options and costs, provide a recommendation, and let you decide what’s right for you.
Once we’re done, we ensure our work area is as clean as we found it.
The day after the appointment, we follow up with you by phone to make sure you are happy with our work.