Every member of the Dr HVAC team is a dedicated professional who is committed to providing you with the best possible service. It’s the Dr HVAC way to go above and beyond the call of duty, as you’ll read in some of the stories below.
When you open your door to one of our technicians, you can feel confident that you’re getting a licensed professional – and a nice guy. All of our technicians must have their Gas Fitter 2 license (or better), a great attitude, and pass a criminal background check before we hire them.
The Learning Never Stops
Our entire team has made a commitment to ongoing learning to keep pace as technology improves. We do this in several ways:
We have weekly meetings to to share knowledge and ensure everyone is up to date with the latest processes.
- We visit our manufacturers to take courses and workshops.
- We encourage our technicians to take time out to study for additional licenses and certifications.
- We know that to be the best, we must always keep raising the bar higher each and every day.
Do you want to be a part of a team like this?
Dr HVAC is growing and we’re looking for great people. If you’re interested in a career in HVAC, you can see our available positions here.
Here are some of the great technicians we’re proud to have on our team.
Bruna is our Home Comfort Expert. She’s the friendly face who comes to your home to take measurements, photographs, and give you a professional presentation of your options. “I do everything to take care of your home needs,” she explains.
Bruna has a background in customer service and sales, and spends a lot of time training as part of the Dr. HVAC team. She goes on ride-alongs with our technicians and takes training sessions whenever she can.
At other companies, Bruna was always resolving customer complaints. What she likes about Dr. HVAC is that she’s always getting compliments on the services we provide. “I like the positive feedback; I’ve built a lot of positive relationships with clients,” she says.
It’s not just the clients that make Bruna happy to be here. “Dr. HVAC has helped me fulfill my potential. I never thought I could do what I’m doing now, and I know I want to keep doing this far into the future.”
When asked whether she had any customer stories, Bruna had trouble picking just one. “There are so many situations where clients are grateful; one man was so happy he was getting his furnace the next day he invited me to stay for dinner!”
“I love that I can build these relationships, and build trust and faith in Dr. HVAC,” she says.
When not helping clients, Bruna stays busy with running, yoga, reading, and her favourite home and garden television shows.
Bryan has been working in the heating and cooling industry since graduating from Humber College’s Gas Fitting program in 2013.
“I actually started out in customer service for an HVAC manufacturer. I liked it so much I started night school.”
For Bryan, getting people what they need is the best part of the job. “Whether it’s heat or air conditioning, it feels good to help. I remember during a bad heat wave, a woman with a newborn needed her AC repaired. Other companies were telling her it would be days before they could see her. I came on a Saturday and was luckily able to fix the problem quickly. She was so grateful she gave me apples for the road as a thank you.”
Bryan also loves being able to educate homeowners about what he does. “I’m a nerd for my work. I enjoy teaching people about it, and encourage homeowners to stay with me and ask questions about the large appliances in their homes.”
In his free time, you’ll find Bryan bowling, playing board games, watching movies, or working out.
Evelyn is our administrative manager, and takes care of everything from helping with technician schedules to answering customer questions, helping with warranties, ordering products, and bookkeeping. She has spent many years bringing smiles to customers’ faces.
When you speak with Evelyn, you’re speaking with someone who understands how stressful losing your heat or air conditioning can be – and she treats you with the utmost respect.
“Customers are putting a lot of their trust and money into Dr. HVAC. It’s part of my job to provide all the information they’re going to need and make sure their questions are answered. Many customers have families, are elderly, or are on fixed incomes. They need someone to treat them like individuals and be honest with them. That’s what I do, and by being honest and understanding, I have a lot of positive conversations with customers who keep coming back to us.”
Evelyn is always participating in team training and educating herself about new systems and potential problems. This allows her to better answer questions and make sure customers are getting the help they need.
Mike has been working in HVAC since 2002 after attending Mohawk College. He has his Gas Fitter’s license, Ozone Depletion Prevention training, and is currently in the process of obtaining his refrigeration license.
As a service technician and installer, Mike spends most of this time interacting directly with homeowners – and he loves it.
“My number one priority is making sure customers are happy.”
Mike has certainly made many people happy, including one homeowner on Christmas Day. “They called me on Christmas day because the blower motor in their furnace blew. It was Christmas Day, and they had 40 people coming over for dinner. I was able to provide a safe temporary fix until I could get a new part the following day.”
For Mike, one of the most important things is making sure that homeowners feel informed and comfortable with the work that is taking place. “I’m a homeowner too, and I understand the importance of respect, cleanliness and trust. When I arrive, I always make sure they know that about myself and Dr HVAC.”
In his free time, Mike cheers on the Toronto Maple Leafs and attends comic conventions whenever he can.
When you call in and Tracy answers, you know you’re in good hands. “I’ve gotten so many calls from families with no heat or AC – and what makes it even harder is that a lot of times the homeowners are older or there are young kids. It’s just so miserable being uncomfortable, and I understand how critical a furnace or air conditioner can be. I do everything I can to have a technician out to you as quickly as possible.”
Tracy has spent the past 18 years working in customer service and coordinating with HVAC dealers and companies.
“I went to Humber College, and started working for an HVAC dealer in 2000. I’ve been working in this industry and helping homeowners ever since.”
Tracy loves working with our customers, but she also loves her Dr. HVAC family. “Everyone here is welcoming and we take care of each other. Most importantly, we help each other take care of the people who call us needing help.”
In her free time, you can often find Tracy out getting some fresh air. “I live near a lake, so I’m always walking, taking in the view. I also love visiting local boutiques and restaurants. When I do spend some time inside at home, I love reading and cooking.”
As the owner of Dr HVAC, Brendon has plenty of work on his plate. But he still loves visiting his customers in the field when he can.
Brendon was educated at Turner Fenton, Humber College and George Brown college. He is licensed as a Gas Fitter Level 1, ODP, and 313A Refrigeration Mechanic. He is certified to install Gastite, in System 636TM PVC Flue Gas Venting Systems, in Workplace Hazardous Materials Information System (WHMIS), and multiple other safety certifications. He also has multiple manufacturer’s installation certifications including Trane and Mitsubishi.
Brendon is passionate about community involvement, especially charities that help youth at risk. As a personal project, he is helping a university team develop a new kind of cooling unit for large computer rooms that uses minimal energy.
WHAT TO EXPECT FROM A DR HVAC SERVICE APPOINTMENT
Before your appointment, we will send you a photo of your technician so that you know who will be taking care of your heating and cooling equipment. Our “people-friendly” service means:
We come prepared in an official Dr HVAC van with the logo proudly showing on the side.
We arrive in a clean uniform with the DR HVAC logo and the technician’s name on it.
We keep your home clean by wearing shoe covers and putting down protective tarps in your home if needed.
We explain the full cost up front, so there are no surprise fees or hourly rates.
There is never any pressure to buy anything. We will happily explain the options and costs, provide a recommendation, and let you decide what’s right for you.
Once we’re done, we ensure our work area is as clean as we found it.
The day after the appointment, we follow up with you by phone to make sure you are happy with our work.