Every member of the Dr HVAC team is a dedicated professional who is committed to providing you with the best possible service. It’s the Dr HVAC way to go above and beyond the call of duty, as you’ll read in some of the stories below.
When you open your door to one of our technicians, you can feel confident that you’re getting a licensed professional – and a nice guy. All of our technicians must have their Gas Fitter 2 license (or better), a great attitude, and pass a criminal background check before we hire them.
The Learning Never Stops
Our entire team has made a commitment to ongoing learning to keep pace as technology improves. We do this in several ways:
We have weekly meetings to to share knowledge and ensure everyone is up to date with the latest processes.
- We visit our manufacturers to take courses and workshops.
- We encourage our technicians to take time out to study for additional licenses and certifications.
- We know that to be the best, we must always keep raising the bar higher each and every day.
Do you want to be a part of a team like this?
Dr HVAC is growing and we’re looking for great people. If you’re interested in a career in HVAC, you can see our available positions here.
Here are some of the great technicians we’re proud to have on our team.
Sean previously worked in the commercial refrigeration and mechanical field before getting his Gas Fitter’s license and joining the Dr. HVAC family.
Dr. HVAC was a natural fit for Sean, who is always looking to learn and help people with his experience and knowledge. “Liking the place you work is important. I like that I can take the things I’ve learned and help people, creating resolutions to their problems.”
Sean is very customer-focused. He won’t even ring the doorbell if he suspects it might disturb a sleeping occupant of the house. Respect for the home and homeowner starts before he even walks through the door.
Sean’s love of solving customer problems has made for some great experiences. “There was a lady who was without an air conditioner on a weekend, and she needed emergency service because she had an event coming up. I was able to get there in less than an hour and fix it with parts I had on my truck. She was pleased, and really liked that part of our service response program involves sending a picture of the technician along with our email or text confirming the details of the appointment. Knowing what I looked like before I got there made her feel more comfortable. She ended up leaving two reviews, which makes me feel good because I know reviews help our company, and it’s nice to know people are happy with what I do.”
When not solving problems, Sean enjoys participating in our team-bonding activities, like the Big Brother Big Sister Fundraiser.
Bryan has been working in the heating and cooling industry since graduating from Humber College’s Gas Fitting program in 2013.
“I actually started out in customer service for an HVAC manufacturer. I liked it so much I started night school.”
For Bryan, getting people what they need is the best part of the job. “Whether it’s heat or air conditioning, it feels good to help. I remember during a bad heat wave, a woman with a newborn needed her AC repaired. Other companies were telling her it would be days before they could see her. I came on a Saturday and was luckily able to fix the problem quickly. She was so grateful she gave me apples for the road as a thank you.”
Bryan also loves being able to educate homeowners about what he does. “I’m a nerd for my work. I enjoy teaching people about it, and encourage homeowners to stay with me and ask questions about the large appliances in their homes.”
In his free time, you’ll find Bryan bowling, playing board games, watching movies, or working out.
Bruna is our Home Comfort Expert. She’s the friendly face who comes to your home to take measurements, photographs, and give you a professional presentation of your options. “I do everything to take care of your home needs,” she explains.
Bruna has a background in customer service and sales, and spends a lot of time training as part of the Dr. HVAC team. She goes on ride-alongs with our technicians and takes training sessions whenever she can.
At other companies, Bruna was always receiving customer complaints. What she likes about Dr. HVAC is that she’s always getting compliments on the services we provide. “I like the positive feedback; I’ve built a lot of positive relationships with clients,” she says.
It’s not just the clients that make Bruna happy to be here. “Dr. HVAC has helped me fulfill my potential. I never thought I could do what I’m doing now, and I know I want to keep doing this far into the future.”
When asked whether she had any customer stories, Bruna had trouble picking just one. “There are so many situations where clients are grateful; one man was so happy he was getting his furnace the next day he invited me to stay for dinner!”
“I love that I can build these relationships, and build trust and faith in Dr. HVAC,” she says.
When not helping clients, Bruna stays busy with running, yoga, reading, and her favourite home and garden television shows.
Evelyn is our administrative manager, and takes care of everything from helping with technician schedules to answering customer questions, helping with warranties, ordering products, and bookkeeping. She has spent many years bringing smiles to customers’ faces.
When you speak with Evelyn, you’re speaking with someone who understands how stressful losing your heat or air conditioning can be – and she treats you with the utmost respect.
“Customers are putting a lot of their trust and money into Dr. HVAC. It’s part of my job to provide all the information they’re going to need and make sure their questions are answered. Many customers have families, are elderly, or are on fixed incomes. They need someone to treat them like individuals and be honest with them. That’s what I do, and by being honest and understanding, I have a lot of positive conversations with customers who keep coming back to us.”
Evelyn is always participating in team training and educating herself about new systems and potential problems. This allows her to better answer questions and make sure customers are getting the help they need.
Megan is one of our amazing customer service representatives. “I’m the one who helps book appointments,” she explains.
Megan graduated from Humber college with a diploma in Hospitality, and has put it to good use ever since. “I’ve only ever worked in customer service,” she says.
She describes coming to work for Dr. HVAC as fate, as it’s a job that suits her perfectly. “I like working here because you know that everyone actually cares; they’re genuine people,” she explains. “And when we can help people, that just makes my day,” she says.
Often the first team member to speak to clients, Megan has heard a lot of terrible situations where people are stuck without heat or air conditioning, in a total panic because they don’t know what to do. That’s where Megan comes in.
“There was one woman at home with her 2 young kids, and her home had no heat. She didn’t know what to do. I managed to get her an appointment really quickly so she wasn’t without heat for very long,” Megan remembers.
When not helping Dr. HVAC customers, Megan spends a lot of time with her family, and especially enjoys entertaining her nephew.
Danielle is our customer service representative, and has spent most of her working life making customers her number one priority.
“They call me a Danielle of all trades because I’ve done so many different things – but the one thing that remains the same is that I’m working with people who I want to make as happy as I am.”
Danielle is prepared to do everything possible to make sure her customers’ needs are met. “It can be incredibly stressful when it’s cold out and you have no furnace. I want my customers to know that I’m here for them.”
Having been on the other side of many customer service calls, Danielle strives to provide the level of service she expects herself. “People are looking for understanding, for someone to listen and relate to them. That’s exactly what I do, and I use everything in my power to solve your problem.”
In her free time, Danielle goes on adventures with her 3 kids. “We love to explore the outdoors and spend time together in nature.”
As the owner of Dr HVAC, Brendon has plenty of work on his plate. But he still loves visiting his customers in the field when he can.
Brendon was educated at Turner Fenton, Humber College and George Brown college. He is licensed as a Gas Fitter Level 1, ODP, and 313A Refrigeration Mechanic. He is certified to install Gastite, in System 636TM PVC Flue Gas Venting Systems, in Workplace Hazardous Materials Information System (WHMIS), and multiple other safety certifications. He also has multiple manufacturer’s installation certifications including Trane and Mitsubishi.
Brendon is passionate about community involvement, especially charities that help youth at risk. As a personal project, he is helping a university team develop a new kind of cooling unit for large computer rooms that uses minimal energy.
WHAT TO EXPECT FROM A DR HVAC SERVICE APPOINTMENT
Before your appointment, we will send you a photo of your technician so that you know who will be taking care of your heating and cooling equipment. Our “people-friendly” service means:
We come prepared in an official Dr HVAC van with the logo proudly showing on the side.
We arrive in a clean uniform with the DR HVAC logo and the technician’s name on it.
We keep your home clean by wearing shoe covers and putting down protective tarps in your home if needed.
We explain the full cost up front, so there are no surprise fees or hourly rates.
There is never any pressure to buy anything. We will happily explain the options and costs, provide a recommendation, and let you decide what’s right for you.
Once we’re done, we ensure our work area is as clean as we found it.
The day after the appointment, we follow up with you by phone to make sure you are happy with our work.